Return Policy

At NutroTHERM, we are committed to helping you achieve the beautiful skin you deserve. If for any reason you are not completely satisfied with our products, please call our Customer Care Team at (360) 915-9777. Our customer Care Team will help you return your product.

NutroTHERM stands behind its products with a 30-Day Money Back Guarantee. 30-Day Money Back Guarantee starts on the day we shipped your order or the day you purchased at our retailers. Please do not take the products back to the retailer where you purchased the products, but call us directly and our Customer Care Team will assist you in your return.

How to Return Your Product

1. Call Customer Care at (360) 915-9777 for a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.

2. Please write your RMA# on a sheet of paper and include it in your return package.

3. Please use the original packaging, if possible, and seal the package securely with tape. We recommend that you insure the package when sending and retain the receipt. NutroTHERM is not responsible for return postage, the cost of insurance, or lost or undelivered items.

4. Send the package to the following address:

NutroTHERM Returns
2590 Willamette Dr NE 202
Lacey, WA 98516

5. Please allow 14 business days for NutroTHERM to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.

6. If you purchased NutroTHERM products at a store/spa/salon, please include your original store receipt. Without the original store receipt, we are unable to process your refund.

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